Shipping policy
Orders are typically processed and dispatched within 24 to 48 hours of being placed.
You will receive a confirmation email once your order has been successfully submitted.
Once your order has been shipped, you will receive a second email containing your tracking details.
Shipping Destinations
We currently ship to the following countries:
- Australia
- New Zealand
- United States
- Canada
- United Kingdom
Delivery Time
Estimated delivery time is typically between 5 to 12 business days after dispatch.
Delivery timeframes are estimates only and may vary depending on:
- customs processing times
- local courier delays
- peak periods
- public holidays
- weather disruptions
We appreciate your patience if unexpected delays occur.
Shipping Cost
We offer FREE shipping to:
- Australia
- New Zealand
- United States
- Canada
- United Kingdom
No minimum order value is required.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information so you can follow your parcel’s progress.
You can track your order here:
If you do not receive tracking details within 3 business days, please contact us:
Shipping Carriers
We use trusted delivery partners depending on destination and warehouse availability.
Carriers may include:
- Australia Post
- Aramex
- Fastway Couriers
- NZ Post
- USPS
- Royal Mail
- Canada Post
- other international logistics providers
Orders may be shipped from our Australian warehouse or international warehouse to ensure stock availability and efficient fulfilment.
Delays
While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to factors outside our control.
We are not responsible for delays caused by:
- courier disruptions
- customs clearance
- incorrect shipping information provided by the customer
- natural events or global supply chain disruptions
Incorrect Address
Please ensure your shipping address is correct at checkout.
If an incorrect address is provided, we may not be able to modify the shipment once it has been dispatched.
We are not responsible for orders delivered to incorrectly supplied addresses.
Lost or Missing Parcels
If your parcel appears lost or has not arrived within the expected timeframe, please contact us at:
We will work with the shipping provider to investigate the issue.
Change of Mind
We do not offer refunds or exchanges for:
- change of mind
- incorrect selection
- finding the item cheaper elsewhere
- no longer wanting the product
This does not affect your rights under Australian Consumer Law.