Privacy policy
Last updated: May 11, 2026
ScrubBuddy™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a smooth and secure shopping experience (“Services”).
Our store is powered by Shopify, which enables us to provide our Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.
By using our website and Services, you acknowledge that you have read and understood this Privacy Policy.
🌐 Website: www.tryscrubbuddy.com
Personal Information We Collect
When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect the following types of personal information:
Contact Information
Including:
- name
- billing address
- shipping address
- phone number
- email address
Payment Information
Including:
- payment method details
- payment confirmations
- transaction information
Please note that payment information is securely processed through trusted third-party payment providers.
Account Information
Including:
- usernames
- passwords
- account preferences and settings
Order & Transaction Information
Including:
- products viewed
- cart activity
- purchase history
- returns or exchanges
Communications
Including information you provide when contacting customer support or submitting enquiries.
Device & Usage Information
Including:
- IP address
- browser type
- device information
- network connection details
- website interaction and browsing behaviour
How We Collect Information
We may collect personal information:
- directly from you
- automatically through cookies and tracking technologies
- from Shopify and payment providers
- from advertising and analytics partners
- from third-party service providers assisting with our Services
How We Use Your Information
We may use your personal information to:
Provide Our Services
Including to:
- process payments
- fulfil orders
- arrange shipping
- manage returns and refunds
- provide customer support
- maintain customer accounts
Improve Your Shopping Experience
Including:
- remembering preferences
- personalising website content
- recommending products
Marketing & Advertising
Including:
- sending promotional emails
- displaying personalised advertising
- measuring advertising performance
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Security & Fraud Prevention
Including to:
- verify accounts
- detect suspicious activity
- prevent fraud
- protect customers and our business
Legal Compliance
Including complying with Australian laws and responding to lawful requests from regulators or authorities.
How We Share Information
We may share your information with trusted third parties including:
- Shopify
- payment processors
- shipping providers
- customer support platforms
- marketing and advertising providers
- analytics providers
- fraud prevention services
We may also disclose personal information:
- where required by law
- during business transfers or restructuring
- to protect our legal rights and customers
Relationship With Shopify
Our store is hosted by Shopify, which collects and processes personal information to help operate and improve the Services.
Information submitted through our website may be shared with Shopify and related service providers located in different countries.
To learn more about how Shopify handles personal information, please visit:
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- improve website functionality
- remember preferences
- analyse traffic and performance
- personalise advertising
You can control cookies through your browser settings, however disabling cookies may affect website functionality.
Third-Party Websites
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of third-party websites.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of 16.
If you believe a child has provided personal information to us, please contact us so we can remove the information.
Security & Data Retention
We take reasonable measures to help protect your personal information.
However, no online transmission or storage system is completely secure and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
- provide Services
- comply with legal obligations
- resolve disputes
- enforce agreements
Your Rights & Choices
Depending on your location and applicable laws, you may have rights including:
- requesting access to your personal information
- correcting inaccurate information
- requesting deletion of information
- opting out of marketing communications
- requesting data portability
- objecting to certain processing activities
To exercise your rights, please contact us using the details below.
We may need to verify your identity before processing certain requests.
International Transfers
Your personal information may be transferred, stored, or processed outside your country, including in countries where our service providers operate.
Where required, we take reasonable steps to ensure appropriate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us: